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FAQs
Frequently Asked Questions
Yes. If you would like to order by phone, please call Aussiepigers Customer Service or send us an email at
info@aussiepigers.com.
Our Customer Service team will assist you to complete your purchase.
Aussiepingers Pharmacy accepts Bank Transfer, PayID, Gift Cards and Bitcoins. We also accept PayPal. For your peace of mind, credit card information is not stored on our servers. Once you pay for your order, your credit card details are encrypted and processed through a PCI Compliant Payment Gateway.
If you are uneasy about entering your card details online you can contact us on info@aussiepingerz.com where our customer service team will be happy to take your order.
All of your orders will be logged and saved within your account so that you can check on the progress of your order.
By signing into your account and clicking into My Orders this will provide you with the most recent updates on your orders. The following statuses will show on the order:
On hold: This confirms that your order has been received and awaits payment which you will be sent payment Detials over email or WhatsApp.
Processing:This confirms that your order and payment has been received, and is in the stage of being sent to our warehouse for picking and packing. Normally orders are dispatched within 24-72 hours.
Closed: This status advises that your order has been cancelled and refunded. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order then please contact us further.
Complete: Your order has now been sent from our Sydney warehouse and will arrive with you shortly. For Australian deliveries, an automated email will be sent to you with your tracking details. Note, tracking details can take 24 hours to appear on the website.
As orders begin processing as soon as they are submitted it is not possible to make any changes or additions to the order. but you can request for a cancellation and a put in a new order.
No. Aussiepingers Pharmacy Online does not have a back order system in place. If an item is out of stock we will notify you as soon as possible and ask if you would like to wait for the item to come back into stock or if you prefer to receive a refund. Out of stock products will be refunded if we are unable to reach you by phone or email.
Our goal is to provide you with the highest quality products. Stock is checked and replenished on a daily basis. The products supplied have expiry dates of between 4 months to 3 years to give you a suitable amount of time to use them. Please bear this in mind if you intend to order in bulk.
Contact Aussiepingers Pharmacy Online Customer Service as soon as possible after placing your order. Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, it may be difficult to stop the shipment.
No. You will not need to sign for the package. You may need to show ID with the same address if picking up from the post office.
The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.
Yes. Please make a note of this when placing an order in the order notes section and we will make a request with the delivery company to ensure this happens.
